Cloudbeds acquiert Whistle, et résout les problèmes de friction dans le parcours des clients

Le PMS n°1 et la plateforme de messagerie client n°1 unissent leurs forces pour intégrer de manière transparente les solutions d’engagement des clients dans les opérations quotidiennes de l’hébergement

Cloudbeds acquiert Whistle

Le PMS n°1 et la plateforme de messagerie client n°1 unissent leurs forces pour intégrer les solutions d’engagement client de manière transparente dans les opérations quotidiennes d’hébergement

SAN DIEGO, 27 juin 2022 (GLOBE NEWSWIRE) — Cloudbeds, la plateforme de gestion hôtelière qui alimente de plus en plus de réservations et de clients heureux pour les entreprises d’hébergement du monde entier, a annoncé aujourd’hui lors de l’HITEC 2022 l’acquisition de Whistle, le leader en solution d’engagement des clients du secteur. Ensemble, les entreprises intégreront leurs meilleures technologies pour éliminer les points de friction dans le parcours client à travers une plateforme unique.

« Le terme “sans contact” est de plus en plus synonyme d’hospitalité », a déclaré Richard Castle, directeur de l’exploitation et cofondateur de Cloudbeds. « Nous voulons davantage de contacts entre les entreprises d’hébergement et leurs clients pour créer des points de contact utiles, répondre aux questions et fournir des conseils tout au long du parcours client. Les recherches indiquent que les clients engagés dépensent plus, laissent de meilleurs commentaires et la majorité préfère communiquer via les canaux numériques : Whistle rend tout cela possible. Qu’il s’agisse d’une discussion sur le moteur de réservation ou d’une commande par message, Whistle positionne les clients de Cloudbeds pour qu’ils fassent partie du parcours du client, de la découverte à l’après-séjour, supprimant les obstacles qui pourraient entraver une réservation ou un avis positif. »

Whistle est le leader du secteur en matière d’engagement des clients avec des outils de communication unifiés, des expériences d’arrivée numérisées et plus encore. Les clients actuels comprennent de grandes marques hôtelières et des hôteliers du monde entier, notamment Choice Hotels, Accor, IHG et Four Sisters Inns, entre autres. Fondée en 2015, la société a été classée « logiciel de messagerie client n°1 » par Hotel Tech Report pendant cinq années consécutives.

Whistle jouera un rôle important dans la vision de la société pour créer une solution totalement sans friction qui permet aux clients de s’engager avec les entreprises d’hébergement à leurs propres conditions. En même temps, cela permettra aux entreprises d’hébergement d’accéder à une plateforme unifiée pour gérer plus efficacement les points de contact tout au long du parcours client.

« Notre objectif a toujours été de fournir aux entreprises d’hébergement une solution unique et facile à utiliser qui simplifie et rationalise leur façon de communiquer », a déclaré Christopher Hovanessian, PDG et cofondateur de Whistle. « Cloudbeds a une vision claire pour construire une meilleure expérience hôtelière sans heurts via une plateforme unifiée. Ensemble, nous pouvons avoir un impact plus important sur l’industrie qui profite non seulement au client, mais aussi au personnel de l’établissement et à l’entreprise d’hébergement elle-même. »

Suite à l’annonce de son financement de série D en novembre, Cloudbeds a doublé son engagement à « davantage de réservations, des clients plus heureux » avec trois acquisitions et l’introduction de plusieurs nouvelles offres de produits visant à résoudre les principaux problèmes des opérateurs et des clients. Axée sur une feuille de route de produits agressive, la société a presque triplé en taille au cours de l’année écoulée, avec davantage de solutions devant être déployées au troisième trimestre, conçues pour aider les hôteliers à développer leurs activités.

Pour tout complément d’information, veuillez vous rendre sur le site cloudbeds.com/whistle.

Cloudbeds partagera de plus amples détails sur l’acquisition à l’HITEC 2022 à Orlando, lors d’une conférence de presse à 13 h 30 HE au stand n° 1701 le mardi 28 juin.

À propos de Cloudbeds
Cloudbeds fournit la plateforme qui alimente l’hôtellerie, stimulant des opérations rationalisées, augmentant les réservations et les revenus et permettant des expériences clients mémorables pour les entreprises d’hébergement de toutes tailles et de tous types à travers le monde. La plateforme primée d’hôtellerie Cloudbeds combine de manière transparente des solutions pour la réception, les revenus, la distribution, l’acquisition d’invités et l’engagement des clients dans un seul système unifié, amélioré par une place de marché d’intégrations tierces. Cloudbeds a été nommée n° 1 PMS et n°1 des systèmes de gestion hôtelière par Hotel Tech Report en 2022 et reconnue par Technology Fast 500 de Deloitte en 2021. Pour tout complément d’information, veuillez vous rendre sur le site www.cloudbeds.com.

Contact :
Angela Petersen
angela.petersen@cloudbeds.com

Une photo accompagnant ce communiqué de presse est disponible à l’adresse : https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df-2649-42d8-8e49-c59efe9665e5

Cloudbeds Adquire Whistle para Remover Pontos de Atrito da Jornada do Hóspede

A plataforma de mensagens de hóspedes nº 1 e a PMS nº 1 unem forças para integrar perfeitamente as soluções de engajamento dos hóspedes nas operações comerciais diárias de hospedagem

Cloudbeds Adquire Whistle

A plataforma de mensagens de hóspedes nº 1 e a PMS nº 1 unem forças para integrar perfeitamente as soluções de engajamento dos hóspedes nas operações comerciais diárias de hospedagem

SAN DIEGO, June 27, 2022 (GLOBE NEWSWIRE) — A Cloudbeds, a plataforma de gerenciamento de hospitalidade que viabiliza um maior número de reservas e de hóspedes mais satisfeitos para empresas de hospedagens de todo o mundo, anunciou hoje na HITEC 2022 a aquisição da principal solução de engajamento de hóspedes do setor, a Whistle. Juntas, as empresas integrarão suas melhores tecnologias em uma única plataforma para remover pontos de atrito da jornada dos hóspedes.

“O termo sem contato está se tornando um sinônimo de hospitalidade”, disse Richard Castle, COO e Cofundador da Cloudbeds. “Queremos mais contato entre as empresas de hospedagem e seus hóspedes para que possamos criar pontos de contato propositais, responder perguntas e fornecer orientação durante toda a jornada do hóspede. As pesquisas indicam que hóspedes engajados gastam mais, elogiam mais, com a maioria preferindo se comunicar através de canais digitais. A Whistle possibilita isso tudo. Seja um bate-papo durante a reserva ou solicitação de texto da recepção, a Whistle viabiliza que os clientes da Cloudbeds façam parte da jornada dos hóspedes, desde à descoberta até à estadia, removendo barreiras que podem dificultar uma reserva ou avaliação positiva.”

A Whistle lidera a indústria de engajamento dos hóspedes com suas ferramentas de comunicação unificadas, experiências de chegada digitalizadas e muito mais. Seus clientes incluem grandes marcas de hospitalidade e hoteleiros de todo o mundo, incluindo Choice Hotels, Accor, IHG e Four Sisters Inns, entre outros. Fundada em 2015, a empresa é classificada como o software número 1 de mensagens para hóspedes pela Hotel Tech Report há cinco anos consecutivos.

A Whistle terá um papel importante na visão da empresa de criação de uma solução totalmente sem atrito que permita que os hóspedes se envolvam com as empresas de hospedagem como queiram. Por outro lado, ela irá proporcionar para as empresas de hospedagem uma plataforma unificada para um gerenciamento mais eficiente dos pontos de contato durante toda a jornada do hóspede.

“Nosso objetivo sempre foi oferecer para as empresas de hospedagem uma solução única e fácil de usar que simplifique e agilize as comunicações”, disse Christopher Hovanessian, CEO e cofundador da Whistle. “A Cloudbeds tem uma visão clara da construção de uma experiência de hospitalidade melhor e sem atrito por meio de uma plataforma unificada. Juntos, podemos ter um impacto maior em uma indústria que beneficia o hóspede e também a equipe da propriedade e a própria empresa de hospedagem.”

Após ou anúncio do financiamento da Série D em novembro, a Cloudbeds reafirmou seu compromisso de proporcionar “mais reservas e hóspedes mais satisfeitos” com três aquisições e a introdução de várias novas ofertas de produtos para abordar os principais pontos problemáticos para os operadores e hóspedes. Impulsionada por um planejamento de produtos competitivos, a empresa quase triplicou de tamanho no ano passado. Mais soluções projetadas para ajudar os hoteleiros a ampliar seus negócios devem ser implementadas no terceiro trimestre.

Para mais informação, visite cloudbeds.com/whistle.

Cloudbeds irá fornecer mais detalhes sobre a aquisição na HITEC 2022 em Orlando, durante uma coletiva com a imprensa às 13h30 ET no estande # 1701 na terça-feira, 28 de junho.

Sobre a Cloudbeds
A Cloudbeds fornece a plataforma que capacita a hospitalidade com operações simplificadas, aumentando o número de reservas e a receita, e proporcionando experiências memoráveis para os hóspedes de empresas de hospedagens de todos os tamanhos e tipos em todo o mundo. A premiada Cloudbeds Hospitality Platform combina integralmente as soluções para recepção, receita, distribuição, aquisição de hóspedes e envolvimento de hóspedes em um único sistema unificado, aprimorado por um mercado de integrações de terceiros. A Cloudbeds foi escolhida a PMS Nº 1 e o Sistema de Gestão Hoteleira Nº 1 pela Hotel Tech Report em 2022 e incluída na Technology Fast 500 da Deloitte em 2021. Para mais informação, visite www.cloudbeds.com.

Contato:
Angela Petersen
angela.petersen@cloudbeds.com

Foto deste comunicado disponível em: https://www.globenewswire.com/NewsRoom/AttachmentNg/ea0d94df-2649-42d8-8e49-c59efe9665e5/pt

Le G20 ambitieux sur le plan de déploiement du fonds contre les pandémies cette année

YOGYAKARTA, Indonésie27 juin 2022 /PRNewswire/ — Les ministres des Finances et de la Santé des 20 plus grandes économies du monde conviennent d’établir un fonds pandémique révolutionnaire pour aider le monde à mieux prévenir, se préparer et répondre aux futures pandémies.

Indonesian Health Minister gave remarks at the 1st G20 JFHMM

Le ministre indonésien de la Santé, Budi Gunadi Sadikin, et le ministre des Finances, Sri Mulyani Indrawati, ont coprésidé la 1ère réunion conjointe des ministres des Finances et de la Santé du G20 (JFHMM), au cours de laquelle les États membres du G20 ont convenu de la création d’un Fonds intermédiaire financier (FIF) pour la préparation, la prévention et la réponse aux pandémies (PPR), sous la tutelle de la Banque mondiale et les conseils techniques de l’OMS.

« Je suis heureux d’annoncer qu’un engagement de plus de 1,1 milliard de dollars a été obtenu pour le Fonds intermédiaire financier pour la PPR pandémique. » a déclaré le ministre Mulyani. L’Indonésie s’engage à contribuer à hauteur de 50 millions de dollars, Singapour à hauteur de 10 millions de dollars, les États-Unis à hauteur de 450 millions de dollars, l’Union européenne à hauteur de 450 millions de dollars, l’Allemagne à hauteur de 50 millions d’euros (52,7 millions de dollars) et Wellcome Trust à hauteur de 10 millions de livres (12,3 millions de dollars). Les États membres du G20 ont également souligné que le fonds serait inclusif par nature et permettrait aux pays à revenu moyen et faible d’y avoir accès.

La conclusion du JFHMM sera également discutée lors de la prochaine réunion des ministres des Finances et des gouverneurs des banques centrales (FMCBG) le mois prochain et fera l’objet d’un suivi lors de la prochaine réunion du groupe de travail conjoint Finances-Santé (JFHTF).

Le ministre indonésien de la santé, M. Budi, a souligné que le JFHTF du G20 a progressé dans la discussion de l’idée de la création d’un FIF qui a été introduite pour la première fois pendant la présidence italienne du G20 en 2021. « Je suis convaincu que nous obtiendrons des résultats concrets d’ici octobre, ce qui inclut l’établissement de la FIF et la collaboration avec la plateforme de coordination », a déclaré le ministre Budi.

Les deux réunions ont également convenu de la vérification universelle des certificats de vaccination COVID-19, des protocoles sanitaires pour faciliter la mobilité mondiale, et de l’expansion du Centre mondial de fabrication et de recherche pour la PPR, en particulier la production de vaccins, de produits thérapeutiques et de diagnostics devant avoir lieu dans les pays en développement.

Le directeur général de l’OMS, le Dr Tedros Adhanom Ghebreyesus, la Banque mondiale, GAVI, CEPI, le Fonds mondial et la Fondation Bill et Melinda Gates ont assisté à la réunion. Le Dr Tedros a déclaré que la FIF doit également être cohérente avec les autres initiatives mondiales en matière de santé. « Cette plateforme doit s’appuyer sur l’expérience de l’ACT Accelerator, du cadre de lutte contre la grippe pandémique et d’autres mécanismes. Il s’agit d’un axe important du volet santé du G20 sous la direction du ministre Budi », a-t-il déclaré.

Photo – https://mma.prnewswire.com/media/1846835/SLW00832.jpg

G20 ambitious on plan to roll out pandemic fund this year

YOGYAKARTA, Indonesia, June 24, 2022 /PRNewswire/ — Finance Ministers and Health Ministers of the world’s 20 largest economies agree to establish a ground-breaking pandemic fund to help the world better prevent, prepare for and respond to future pandemics.

Indonesian Health Minister gave remarks at the 1st G20 JFHMM

Indonesian Health Minister Budi Gunadi Sadikin and Finance Minister Sri Mulyani Indrawati co-chaired the 1st G20 Joint Finance and Health Ministers’ Meeting (JFHMM), during which G20 member states agreed to the establishment of a Financial Intermediary Fund (FIF) for Pandemic Preparedness, Prevention, and Response (PPR) under the trusteeship of the World Bank and technical guidance of the WHO.

“I am pleased to announce a commitment of over USD 1.1 billion has been secured for the Financial Intermediary Fund for pandemic PPR.” Minister Mulyani said. Indonesia commits to contribute USD 50 million, Singapore USD 10 million, the United States USD 450 million, the European Union USD 450 million, Germany Euro 50 million (USD 52.7 millions) and Wellcome Trust £10 million (USD 12.3 million). G20 member states also highlighted that the fund would be inclusive in nature and allow access middle to low income countries to utilize it.

The JFHMM conclusion will also be discussed at the next Finance Ministers and Central Bank Governors’ (FMCBG) Meeting next month and to be followed up at the next Joint Finance-Health Task Force (JFHTF) meeting.

Indonesian Health Minister Budi empasized that the G20 JFHTF has made progress in discussing further the idea of FIF establishment that was first introduced during 2021 Italian G20 presidency. “I am confident that we will achieve concrete results by October, which includes the establishment of the FIF and coordinating platform collaboration,” Minister Budi said.

Two meetings also agree on the universal verification of COVID-19 vaccine certificates, health protocols to ease global mobility, and the expansion of the Global Manufacturing and Research Hub for PPR, especially the production of vaccines, therapeutics, and diagnostics to take place in developing countries.

WHO Director General Dr. Tedros Adhanom Ghebreyesus, World Bank, GAVI, CEPI, The Global Fund and The Bill and Melinda Gates Foundation attended the meeting. Dr. Tedros said that FIF must also be coherent with other global health initiatives. “This platform should be built on the experience of the ACT Accelerator, the Pandemic Influenza Framework and other mechanisms. This is an important focus of the G20 health track under Minister Budi’s leadership,” he said.

Photo – https://mma.prnewswire.com/media/1846835/SLW00832.jpg

CORRECTION – Zoom Unveils Platform Evolution; Launches New Packaging and Translation Feature

  • Zoom One is a new offering that brings together options for persistent chat, phone, meetings, whiteboard, and more into a single, secure and scalable package
  • All-new translation feature allows meetings to be translated between English and any of the 10 languages, or from those languages into English

SAN JOSE, Calif., June 23, 2022 (GLOBE NEWSWIRE) —

Zoom Video Communications, Inc. (NASDAQ: ZM) is updating a press release issued on June 22, 2022 to clarify that Unlimited Regional Calling is an optional add-on feature for Zoom One Enterprise and Enterprise Plus customers. Complete corrected text follows.

Zoom Video Communications, Inc. (NASDAQ: ZM) today unveiled the latest evolution of its communications platform with the introduction of Zoom One, a new offering that brings together persistent chat, phone, meetings, whiteboard, and more into secure and scalable packages. Additionally, Zoom also launched an all new translated and multi-language captions feature.

“Simplicity is at the core of everything we do. As the Zoom platform has evolved from a meeting app to a comprehensive communications platform, it was clear that introducing new packaging like Zoom One was the next step in the company’s evolution,” said Greg Tomb, President, Zoom. “By bringing together chat, phone, meetings, whiteboard, and more in a single offering, we are able to offer our customers solutions that are simple to manage, so they can focus on business issues that matter most.”

“Businesses continue to realize the time and cost saving a single provider can offer. According to Omdia’s latest end user survey, 40% of organizations are prioritizing investments around eliminating multiple cloud-based UC solutions that may be deployed within their organizations,” states Brent Kelly, Principal Analyst, Omdia Research. “The need to simplify business operations is a market trend that we see as being increasingly important, and Zoom One’s tiered bundles and common management console aligns well to this customer demand.”

Zoom One’s intuitive experience
Purpose-built to work together, Zoom One’s intuitive experience offers customers the choice between six tiered offerings according to their business needs.

  • Zoom One Basic provides free 40-minute Zoom Meetings for up to 100 attendees, persistent Zoom Chat for team messaging, limited Zoom Whiteboard for synchronous and asynchronous work, and real-time transcription.
  • Zoom One Pro provides everything Zoom One Basic offers without Meeting time limits, plus cloud recording.
  • Zoom One Business provides everything Zoom One Pro offers, plus Zoom Meetings for up to 300 attendees and unlimited Zoom Whiteboards.
  • Zoom One Business Plus provides everything Zoom One Business offers, plus Zoom Phone Pro with unlimited regional calling and Zoom’s all-new translation feature.
  • Zoom One Enterprise and Zoom One Enterprise Plus are similar to Zoom One Business, with larger meeting capacity and additional features, like Zoom Webinars, to help modern businesses scale. Unlimited Regional Calling is an optional add-on feature for Zoom One Enterprise and Enterprise Plus.

Zoom One Basic, Pro, Business and Business Plus plans are available for purchase online today. To purchase Zoom One Enterprise or Enterprise Plus, customers can speak to an account executive directly. For more information, visit https://zoom.us/pricing.

“If you provide a complete suite of reliable and easy-to-use communication tools that people can use to do their jobs, they are less likely to be using one-off solutions outside of our offerings – which in turn simplifies our support and delivery model,” said Rob Kerr, chief information officer at Cooley, a global law firm with 3,300 employees in 17 offices across the United States, Asia, and Europe. “Zoom’s secure portfolio of unified video, chat, whiteboarding, and telephony solutions aligns our global teams and allows Cooley to better serve its clients.”

For more information on the new, simplified offerings or to find the plan that is best suited for your business, visit the Zoom blog.

Introducing translated & multi-language captions
Launching first in Zoom One Business Plus and Zoom One Enterprise Plus packages, Zoom’s translated captions will allow users to view captions translated into the language of their choice. At launch, translations will be available between English and 10 additional languages, or from any of the 10 languages to English. The ability to translate directly to and from English is known as bi-directional translation. Translated captions display at the base of the screen while in a Zoom Meeting.

The bi-directional translations are available in the following languages: Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Russian, Spanish, and Ukrainian.

To access the translated captions feature, Zoom One customers must upgrade to either the Zoom One Business Plus or Zoom One Enterprise Plus packages (in applicable countries).

Zoom also extended its automated captioning – the ability to caption in real-time what a speaker is saying in the same language as the one spoken – to include 10 additional languages. Automated captions previously were supported in English, but now can be displayed in the additional 10 languages referenced above. Multi-language automated captions are available in Business Plus, Enterprise, and Enterprise Plus packages with additional support for other plans coming soon.

About Zoom
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

Zoom Public Relations
Candace Dean
Corporate PR Lead
press@zoom.us

Sensegen unveils natural fragrance survey results for 2022 World Perfumery Congress

Fragrances made by biology are 100% true-to-nature.

Rancho Santa Margarita, Calif., June 22, 2022 (GLOBE NEWSWIRE) — Southern California’s taste, smell, and beauty innovator, Sensegen, announced its natural fragrance survey results, gearing up for exhibiting its “New Naturals” initiative at the World Perfumery Congress (WPC), Booth #523, June 29 – July 1, 2022, in Miami, Florida. Sensegen is a division of Blue California ingredients.

“We’re very excited to share our results of the natural fragrance survey, revealing consumer knowledge of natural fragrances and what is appealing, trend-setting in personal care and beauty products,” said Angelique Burke, senior perfumer at Sensegen. “The era of truly natural perfumery is here; we are bringing nature back into perfumery by harnessing classic fragrance molecules from biology rather than deriving them from petroleum.”

Sensegen’s New Naturals are bio-designed fragrances that are natural (plant-based), safe, and sustainable. They perform and are as pleasant as synthetics, yet more complex than blends of essential oils, which thus far have been the only option for natural fragrance seekers. No such fragrance initiative exists on the market today.

An ideal example of a New Natural is Sensegen’s entire class of plant-based musks that gives perfumers the best natural alternative to synthetics. Once coveted and exclusive, the musk fragrance became banned for the inhumane treatment of the Musk Deer — the only source at the time. After that, the highly sought-after musky olfactive character was solely a synthetic option for perfumers.

“The lack of availability of natural musks, combined with the ubiquity, performance, and wide acceptability of this olfactive character, has created a huge challenge for natural fragrances to compete in the marketplace,” said Burke. “Today, Sensegen can offer a far-reaching range of natural and sustainable creations, which proudly stand their ground in the market.”

Sensegen asked 1,000 consumers about their personal care routines and beauty regimens in an online survey. Survey respondents were also asked about their attitudes and understanding of personal care/beauty care products as it relates to scented, as opposed to unscented products, label reading, purchase decision influencers, and familiarity and understanding of natural fragrances.

While 66% of consumers said natural fragrances were naturally derived fragrances, approximately 14% thought it meant no added fragrance, and 5% said it was the same as unscented.

Later, survey participants were shown an explanation of New Natural Fragrances and a product concept containing the new natural fragrance. The data shows that 74% of those respondents would choose the New Natural fragrance concept versus the synthetic. This was a 5% increase over consumers’ choice before being presented with information on the new natural fragrance.

“From this natural fragrance survey, we concluded that there’s a gap in understanding and awareness regarding such terms used in labeling fragrance and fragrance-related statements,” said Natasha D’Souza, senior director, global sensory and consumer insights at Blue California. “There hasn’t been a better time for brands to make exceptional, sustainable products and educate consumers on how they are adopting a more natural position for the benefit of the planet and humankind.”

Interested parties and media members inquiring about the natural fragrance survey can stop by Sensegen’s booth #523 at the WPC or contact Sensegen. The Sensegen booth will have smelling products from sustainable, 100% bio-based materials. Fragrances include samples of fine fragrance, personal care, and home care.

The World Perfumery Congress is hosted by Perfumer & Flavorist.

About Sensegen

Sensegen™, is the science of good sense. We’ve got nature down to a science and create the perfect sense.

As a division of Blue California Ingredients, our innovative taste, smell, and creative beauty center is dedicated solely to delivering plant-based, natural, and sustainable solutions. Our diverse team of experts collaborate with advanced bio-techniques and collaborate as a team to provide unique consumer-validated ingredients.

At Sensegen™, we’ve pioneered a way of formulating nature without compromise or harm, providing one-of-a-kind solutions for Taste, Smell, and Beauty.

Attachments


Ana Arakelian, Head of Public Relations and Communications
Sensegen
+1.949.635.1991
ana.arakelian@sensegen.com